Distance Sales Agreement

Remote access to digital grooming education content

This Agreement governs the online sale of access to recorded courses, masterclasses and other digital grooming materials offered on the Website. Before placing and paying for an order, the Consumer confirms that they have reviewed this Agreement, the pre-contract information and the description of the selected Digital Product.

1. Parties and Definitions

1.1. Provider: GROOMIMI EVCİL HAYVAN ÜRÜNLERİ VE BAKIMI İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ; Alanya Tax Office; tax number 4111017047; address: Şekerhane Mah., Kaptanoğlu Sk., Alkan Apt. No: 9/A, Alanya, Antalya, Türkiye; telephone: +90 552 485 5884; e-mail: [email protected].

1.2. Customer/Consumer: A person purchasing a Digital Product for purposes outside their trade or profession and whose details appear in the order. A person under 18 may place an order only with the consent of their legal representative.

1.3. Website: nataliakangotan.com, including connected course, masterclass, cart, checkout and user-account pages.

1.4. Digital Product: The online course, course bundle, masterclass or other collection of recorded videos, texts, images and supporting materials selected by the Consumer and supplied through the internet.

1.5. User Account: The personal, protected online area through which the Consumer accesses purchased Digital Products.

2. Subject of the Agreement

2.1. The Provider shall grant the Consumer limited-term, personal, non-exclusive and non-transferable access to the selected Digital Product, and the Consumer shall pay the stated purchase price.

2.2. The product name, language, programme, number of lessons, content, price, access period and other material characteristics are displayed on the product page and in the order summary at checkout. Those details form part of this Agreement.

2.3. The materials are supplied for informational and professional-development purposes. Unless the product page expressly states otherwise, the programme is not a state-recognised qualification course. Any certificate confirms completion of Natalia Kangotan Grooming Academy content only and is not a state diploma, licence or official professional qualification.

2.4. Products identified as advanced training or professional development are intended for practising groomers who already possess basic grooming skills. They are not designed to teach the profession from zero. The Consumer must assess whether the selected product matches their knowledge and experience before purchasing.

3. Formation of the Agreement

3.1. The Agreement is concluded when the Consumer completes all of the following actions:

• enters the information required to place the order;
• ticks the mandatory box accepting this Agreement and the pre-contract information;
• presses a button that clearly indicates an obligation to pay; and
• successfully completes payment.

3.2. Electronic acceptance constitutes the Consumer's declaration of intent to enter into the Agreement. The Provider may retain the order information, accepted document versions, timestamps and legally permitted technical records.

3.3. Before payment, the Consumer must be able to save the Agreement and pre-contract information. The order confirmation, access details and links to the accepted documents are sent by e-mail and/or made available in the User Account on a durable medium.

4. Price and Payment

4.1. The current total price is displayed on the product page, in the cart and in the order summary immediately before payment. Unless stated otherwise, prices are shown in Turkish lira and include applicable taxes.

4.2. Payment is processed through the payment service connected to the Website. The actual payment provider and available payment methods are shown at checkout. Currency conversion or bank charges may be imposed by the Consumer's bank.

4.3. Payment is deemed completed after the transaction is confirmed as successful by the payment service. Where an external payment provider is used, the Provider does not receive or store full payment-card details.

4.4. In the event of an erroneous or duplicate payment, the Consumer shall contact the Provider and supply sufficient information to identify the transaction.

5. Delivery and Access Period

5.1. Access to the Digital Product is activated automatically after successful payment confirmation. Sign-in instructions are sent by e-mail and/or displayed in the User Account.

5.2. Unless a longer period is expressly stated on the relevant product page, access remains available for 6 (six) months from the exact time of automatic activation.

5.3. During the access period, the Consumer may replay the materials for personal learning. Downloads are permitted only for files for which a download function is expressly enabled on the Website.

5.4. If access is not activated within a reasonable time following successful payment, the Consumer shall contact the Provider by e-mail or telephone. The Provider will verify the transaction and correct the technical issue or offer another remedy available by law.

5.5. Short interruptions required for maintenance, updates or fault correction do not constitute breach provided reasonable steps are taken to restore access. If a substantial interruption is attributable to the Provider, the access period will be extended by the interruption period or another lawful consumer remedy will be provided.

6. Certificate

6.1. Where the selected product description states that a certificate is included, the Consumer may request a Natalia Kangotan Grooming Academy certificate after completing the required content.

6.2. After completion is confirmed, the certificate is sent to the Consumer's e-mail address or by another agreed method. The Consumer is responsible for providing the correct name and surname for the certificate.

6.3. The certificate is not a state diploma, work permit, official licence or state-recognised professional qualification. QR verification must not be advertised unless it is actually provided for that product.

7. Right of Withdrawal and Refunds

7.1. The Consumer's rights are governed by mandatory Turkish consumer law, including Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. As a general rule, a consumer has a 14-day right of withdrawal from a distance contract, subject to statutory exceptions.

7.2. Because access is intended to begin immediately after payment, the Consumer must separately and expressly request performance before expiry of the withdrawal period and immediate supply of the digital content.

7.3. Under Article 15/ğ of the Turkish Regulation on Distance Contracts, the right of withdrawal may not apply to services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer. Under Article 15/h, it may also not apply to services begun before expiry of the withdrawal period with the Consumer's approval. These consequences apply only where the required pre-contract information and express consent have been properly obtained.

7.4. If the required consent, confirmation or pre-contract information has not been obtained in the prescribed manner, the Consumer retains all rights granted by mandatory law.

7.5. A withdrawal or refund request must be sent to [email protected] and include the Consumer's name, order e-mail, product name, payment date and proof of payment. The request will be handled within the periods and according to the procedures required by applicable law.

7.6. If access is not supplied, the product materially differs from its description, or the Provider otherwise fails to perform, the Consumer retains all statutory remedies, including correction, repeat performance, proportionate price reduction, termination and refund where applicable.

8. Consumer Obligations

8.1. The Consumer must provide accurate information, keep account credentials confidential and use a compatible device and adequate internet connection.

8.2. Access is licensed to one Consumer only. Sharing credentials, arranging joint access, reselling access, using materials in another paid course or displaying them to third parties is prohibited.

8.3. When practising techniques on animals, the Consumer must consider the animal's health, behaviour and safety and seek veterinary advice where appropriate. The materials do not replace examination or advice by a veterinary surgeon.

9. Intellectual Property

9.1. All rights in the videos, photographs, text, graphics, methods, lesson structure and branding belong to the Provider, the author or the relevant rights holder.

9.2. The Consumer receives only a personal viewing right for the access period. Screen recording, copying, bulk downloading, publication, translation, adaptation, distribution, commercial use and resale are prohibited without prior written permission.

9.3. Where there is a reasonable suspicion of a material breach, the Provider may temporarily suspend access, notify the Consumer and request an explanation. Permanent termination may occur only after a material breach is confirmed and subject to mandatory consumer rights.

10. Content Updates and Results

10.1. The Provider may improve the interface, lesson titles, sequence and supporting materials provided that the essential scope and purpose of the purchased product are not reduced.

10.2. Results depend on the Consumer's prior skills, practice and individual circumstances. The Provider does not guarantee any specific income, employment, number of clients, competition result or other commercial or professional outcome.

11. Liability and Force Majeure

11.1. Each party is liable in accordance with this Agreement and mandatory law. No limitation applies where liability may not lawfully be limited against a consumer.

11.2. The Provider is not responsible for access failures caused by the Consumer's device, software, internet connection, bank or independent services where the Provider could not reasonably prevent the failure.

11.3. Delay caused by extraordinary and unavoidable events outside a party's reasonable control is excused for the duration of the event. The affected party shall notify the other party and take reasonable steps to reduce the consequences.

12. Personal Data and Communications

12.1. Personal data is processed in accordance with Turkish Law No. 6698 on the Protection of Personal Data (KVKK) and the separate KVKK Privacy Notice published on the Website.

12.2. Data may be used to process the order and payment, provide access and support, issue certificates, maintain accounting records, prevent misuse and comply with legal obligations.

12.3. Marketing communications are sent only where a separate lawful basis or consent exists. Marketing consent is not a condition of purchase and must not be combined with acceptance of this Agreement.

12.4. Legally relevant communications may be sent to the e-mail address provided with the order and/or through the User Account. The Consumer must keep contact details up to date.

13. Amendments

13.1. The Provider may amend this Agreement for future orders. Each order is governed by the version accepted by the Consumer at the time of payment.

13.2. Changes that disadvantage an existing purchase will not apply without the Consumer's consent, except where required by law or reasonably necessary for security and service continuity.

14. Governing Law and Disputes

14.1. This Agreement is governed by the laws of the Republic of Türkiye. For cross-border consumer transactions, any mandatory protection of the Consumer's country of habitual residence remains applicable to the extent required by law.

14.2. Before applying to a competent authority, the Consumer may submit a complaint to [email protected]. The parties will first attempt to resolve the matter amicably.

14.3. The Consumer may apply to the competent Consumer Arbitration Committee (Tüketici Hakem Heyeti), Consumer Court (Tüketici Mahkemesi) or other authorised body in accordance with current monetary thresholds and jurisdiction rules. Nothing in this Agreement removes the Consumer's right to apply in any place permitted by law.

15. Final Provisions

15.1. If any provision is held invalid, the remaining provisions remain effective to the maximum extent permitted by law.

15.2. The relevant product page, order summary, pre-contract information, KVKK Privacy Notice and this Agreement together form the transaction documents. Mandatory legal rules prevail in all cases.

15.3. The Russian and English versions are supplied for user convenience. Unless mandatory law requires otherwise, the Turkish version prevails in the event of any discrepancy between language versions.

16. Provider Details