Pre-Contract Information
This Pre-Contract Information Form is provided under Article 5 of the Turkish Regulation on Distance Contracts for the online grooming courses and masterclasses sold at nataliakangotan.com; it sets out who the provider is, the essential characteristics of the digital product, the total price including taxes, how payment and access work and what your right of withdrawal is, and it is read together with the Distance Sales Agreement.
| PROVIDER | GROOMIMI EVCİL HAYVAN ÜRÜNLERİ VE BAKIMI İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ |
|---|---|
| WEBSITE | https://nataliakangotan.com |
| PUBLICATION DATE | 6 September 2026 |
| DOCUMENT STATUS | English version • pre-contract information • version 1.0 |
1. Provider Identity and Contact Details
1.1. Provider (seller): GROOMIMI EVCİL HAYVAN ÜRÜNLERİ VE BAKIMI İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ.
1.2. Tax office: Alanya Tax Office. Tax number: 4111017047.
1.3. Address: Şekerhane Mah., Kaptanoğlu Sk., Alkan Apt. No: 9/A, Alanya, Antalya, Türkiye. This is also the postal address to which the Consumer may send notices, requests and complaints.
1.4. Telephone: +90 552 485 5884. E-mail: [email protected]. Website: https://nataliakangotan.com.
1.5. The primary channel for complaints, support requests, cancellations and withdrawal notices is [email protected]; written requests are recorded and their receipt is confirmed by e-mail. Days and hours on which the telephone line is answered: [TO BE COMPLETED: customer service days and opening hours].
1.6. The digital products are sold directly by the Provider, in its own name and for its own account. No third-party seller offers products on the Website and the Provider does not act as an intermediary marketplace.
2. Essential Characteristics of the Digital Product
2.1. What is sold are online courses, course bundles and masterclasses consisting of pre-recorded video lessons supplied over the internet. Lessons are arranged in modules and are watched in a browser inside the student area of your User Account. There are no live broadcasts, no sessions held at a fixed date and no one-to-one lessons; the content is ready to watch at the moment of purchase.
2.2. The Website interface is available in Turkish, Russian and English. Lesson videos may also be produced in these three languages; where a lesson has no recording in the language you have selected, the player shows the Turkish recording of that lesson. The actual language of the lessons in a given product is stated on the product page before purchase.
2.3. Included in the price: unlimited replays of the lessons throughout the access period; saving of your viewing position so you can continue where you stopped; downloadable supporting materials (PDF, presentation, image) where they have been attached to the lesson concerned; a completion certificate only where the product page expressly says so.
2.4. Not included in the price (unless the product page expressly states otherwise): any physical or printed material; live classes, workshops and in-person training; one-to-one mentoring or assessment of homework or of your work; supply of tools, cosmetics or equipment; any guarantee of employment, internship, clients or income. Video lessons cannot be downloaded; they are available for viewing on the Website only.
2.5. The training is not a state-recognised diploma or official professional qualification programme. Any certificate issued confirms only completion of Natalia Kangotan Grooming Academy content and does not replace a state diploma, work permit or official licence (Agreement cl. 2.3 and cl. 6.3). A certificate number can be verified publicly at https://nataliakangotan.com/en/verify.
2.6. Products described as "professional development" or "advanced" are intended for practising groomers who already have basic grooming knowledge and do not replace training in the profession from zero. You should assess whether the product matches your knowledge and experience before purchasing (Agreement cl. 2.4).
2.7. The content is provided for information and professional-development purposes and does not replace veterinary examination or medical advice. When working on an animal, its health, behaviour and safety conditions must be taken into account.
2.8. The product name, programme, number of lessons, scope, access period and other essential characteristics are shown on the product page and in the order summary presented before payment; those details, as they stand at the time of the order, form an integral part of the contract.
3. Total Price, Taxes and Delivery Costs
3.1. The total sale price of the product, taxes included, is shown on the product page, in the cart and in the order summary at the payment step. You see the final amount payable and the currency before pressing the payment button.
3.2. Unless stated otherwise, prices are in Turkish lira and include applicable taxes (Agreement cl. 4.1). The currency in which the order is issued appears in the order summary and on the payment screen; no currency conversion is performed on the Website. If your card is denominated in another currency, the conversion rate and any commission are applied by your bank.
3.3. Because the product is entirely digital, no shipping, delivery, packaging or comparable dispatch cost arises and none is charged. No additional fee whatsoever is taken from you beyond the amount shown in the order summary.
3.4. Applicable tax rate and tax treatment of sales outside Türkiye: [TO BE COMPLETED: applicable VAT rate and tax treatment of cross-border sales].
3.5. Issuing of the invoice and its delivery to the Consumer: [TO BE COMPLETED: how the invoice is issued (e.g. e-archive invoice) and the channel through which it reaches the consumer].
3.6. If an instalment option is offered on the payment screen, any term charge or commission applied by your card issuer is not set by the Provider and is not included in the order amount.
3.7. Price changes apply to future orders only; your order is charged at the price you confirmed in the order summary at the moment of payment.
4. Payment Method and Payment Security
4.1. Payment is made by debit or credit card through the infrastructure of the payment institution connected to the Website. The payment screen is served by the payment institution's own system: depending on the order it opens on the page inside a secure frame belonging to the institution, or you are redirected to the institution's own payment page. The payment methods that can be used are shown on the payment screen.
4.2. The card number, expiry date, security code and 3-D Secure verification are entered only on the payment institution's screen. Those details are never transmitted to the Provider's servers at any stage and are not stored here. The Provider records only the order number, the buyer, the products ordered, the amount, the currency, the order status and the transaction reference returned by the payment institution.
4.3. The payment obligation is treated as fulfilled once the transaction is confirmed as successful by the payment institution (Agreement cl. 4.3). The order moves to "paid" when the institution's server-to-server notification of a successful payment reaches us.
4.4. If payment is not completed, the order stays "pending" or "failed", no amount is collected and no access is opened. You can restart payment for the same order from the orders page in your User Account.
4.5. The institution providing the payment service: [TO BE COMPLETED: trade name of the payment institution and the name displayed on the payment screen]. The payment institution processes your name, e-mail, telephone, order and amount details in its own capacity in order to carry out the transaction.
4.6. In the event of an incorrect or duplicate payment, you may contact [email protected] with the details that allow the transaction to be traced (order number, date, amount) (Agreement cl. 4.4).
5. Performance: Granting of Access and Access Period
5.1. As the subject of the contract is digital content, there is no physical delivery; performance takes place by opening online access to the digital product.
5.2. The moment the successful payment notification reaches the Provider's system, the purchased product is added to your User Account automatically; no further confirmation is awaited. If the notification from the payment institution is delayed, access opens as soon as it arrives.
5.3. Once access has been opened, an order confirmation is sent to your e-mail address stating the product, the amount and currency, the purchase date, the date access ends, the login link and links to the documents you accepted.
5.4. The access period is 6 (six) months from the moment access is opened, unless a longer period is expressly stated on the product page (Agreement cl. 5.2). At the end of the period viewing closes automatically; your order and certificate records are not deleted.
5.5. Access is personal, may be used by one person only and is not transferable. Sharing login details, shared use, resale and copying of the content are prohibited (Agreement cl. 8 and cl. 9).
5.6. To purchase you must create a user account on the Website; the account requires your name, e-mail address and a password, and the order additionally requires your name and telephone number. The Consumer is responsible for the accuracy and currency of the details provided.
5.7. If payment succeeded but access has not opened within a reasonable time, it is enough to notify [email protected] or +90 552 485 5884; the payment will be checked and access opened, or another remedy compatible with the legislation offered (Agreement cl. 5.4).
6. Technical Requirements
6.1. To watch the content you need a current desktop or mobile browser (such as Chrome, Safari, Firefox or Edge), JavaScript enabled and an uninterrupted internet connection. You do not need to install any program, plug-in or application.
6.2. Video lessons are streamed at an adaptive bitrate: picture quality adjusts automatically to your connection speed and can also be selected manually in the player. A broadband connection is recommended for uninterrupted viewing at high resolution.
6.3. Links to lesson videos are generated personally for you and for a limited time; they do not work if shared with anyone else and expire shortly afterwards.
6.4. Where supporting material has been attached to a lesson, opening the file requires a suitable reader (for example a PDF reader, or an application that opens presentation and office files).
6.5. Your browser must accept the strictly necessary session cookie for you to be able to log in; details of cookies are set out in the Cookie Policy.
6.6. The Provider is not responsible for access problems caused by the Consumer's device, operating system, browser, internet connection or bank (Agreement cl. 11.2).
7. Right of Withdrawal and How to Exercise It
7.1. The Consumer's rights are governed by Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. As a general rule the Consumer may withdraw from a distance contract within fourteen (14) days without giving any reason and without paying a penalty; the statutory exceptions are reserved (Agreement cl. 7.1).
7.2. For service contracts the fourteen-day period starts on the day the contract is concluded. The contract is concluded at the moment the payment is confirmed as successful by the payment institution.
7.3. The withdrawal notice must be sent in writing before the period expires, to [email protected] or to the postal address given in section 1. No particular form is required; a notice that clearly expresses the intention to withdraw is sufficient. Including your name, the order number, the e-mail address used for the order, the product name, the payment date and proof of payment allows the request to be handled quickly (Agreement cl. 7.5).
7.4. Where the right of withdrawal is exercised properly, the amount you paid is refunded within fourteen days of the withdrawal notice reaching the Provider, in a manner consistent with the payment method you used and at no cost to you. How long the refund takes to appear in your account depends on your bank.
7.5. This section applies together with section 7 of the Distance Sales Agreement and carries the same meaning; in the event of any difference, the text of the Agreement prevails.
8. Cases in Which the Right of Withdrawal Does Not Apply
8.1. So that access to the digital content can be opened immediately after payment, at the payment step you tick three separate mandatory boxes, none of which is pre-ticked:
- "I have read and accept the Distance Sales Agreement and the Pre-Contract Information."
- "I expressly request that access to the digital content is opened immediately after payment, before the 14-day withdrawal period expires."
- "I understand that once the digital content has been made available immediately, I may lose my right of withdrawal in the cases set out in the legislation."
8.2. The wording of these three confirmations and the date and time on which they were given are stored with your order (Agreement cl. 3.2 and cl. 7.2). Consent to commercial electronic messages is taken through a separate, optional box and is never a condition of the purchase or of acceptance of the Agreement.
8.3. Under Article 15/ğ of the Regulation on Distance Contracts, the right of withdrawal may not be available for services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer, and under Article 15/h it may not be available for services whose performance has begun, with the consumer's approval, before the withdrawal period expires. That consequence arises only where the required pre-contract information has been given and express consent has been obtained in the prescribed manner (Agreement cl. 7.3).
8.4. If the required consent, confirmation or pre-contract information has not been obtained in the prescribed manner, the Consumer retains in full the rights granted by law (Agreement cl. 7.4).
8.5. Even where the right of withdrawal is unavailable, if access is never supplied, if the product differs materially from its description on the product page, or if the Provider otherwise fails to perform, the Consumer may exercise the statutory remedies, including correction of performance, repeat performance, a proportionate price reduction, termination of the contract and refund of the price (Agreement cl. 7.6).
9. Complaints and Dispute Resolution
9.1. Please send your requests and complaints first to [email protected] or call +90 552 485 5884. The parties will first seek an amicable resolution (Agreement cl. 14.2).
9.2. In the event of a dispute, the Consumer may apply to the District or Provincial Consumer Arbitration Committee (Tüketici Hakem Heyeti) of their place of residence or of the place where the transaction was carried out, or to the Consumer Court (Tüketici Mahkemesi). Which body has jurisdiction depends on the monetary thresholds announced each year by the Turkish Ministry of Trade: below the threshold, application to the arbitration committee is mandatory, while disputes above it fall to the Consumer Court. Where there is no consumer court, the Civil Court of First Instance (Asliye Hukuk Mahkemesi) hears such cases.
9.3. The monetary thresholds in force at the publication date of this document: [TO BE COMPLETED: consumer arbitration committee monetary thresholds announced for the relevant year]. Because the amounts are announced again every year, the threshold applicable in the current year should be checked before applying.
9.4. Applications to an arbitration committee may be made in person, by post, or through the e-Devlet portal via the Consumer Information System (TÜBİS).
9.5. The contract is governed by the law of the Republic of Türkiye. In cross-border consumer transactions, the mandatory protective provisions of the country of the Consumer's habitual residence are reserved to the extent they must be applied (Agreement cl. 14.1).
10. Retention of the Contract Record and Obtaining a Copy
10.1. Your order is recorded in the Provider's system. The record contains the order number, the buyer, the products ordered, the amounts, the currency, the order status, the payment institution's transaction references, and the wording, date and time of the mandatory confirmations you ticked before payment.
10.2. That record is retained for the period required by law: [TO BE COMPLETED: retention period for contract and order records].
10.3. The list of your orders and their details is available to you at any time on the orders page in your User Account. The order confirmation e-mail likewise states the product, the amount, the purchase date, the access end date and links to the documents accepted.
10.4. The current text of this form and of the Distance Sales Agreement is published permanently on the Website with its version number and publication date; you can read, print or save it to your device before paying.
10.5. You may request a copy of the documents relating to your order and of the document versions you accepted by writing to [email protected].
10.6. Your personal data is processed in accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and the KVKK Privacy Notice published on the Website (Agreement cl. 12).
11. Scope and Version of This Form and Related Documents
11.1. This form is issued for pre-contract information purposes under Article 5 of the Regulation on Distance Contracts and does not replace the contract. Before payment you confirm through a mandatory checkbox that you have read this form and the Distance Sales Agreement.
11.2. The product page, the order summary, this Pre-Contract Information Form, the Distance Sales Agreement, the KVKK Privacy Notice and the Cookie Policy together make up the documents of the transaction. Mandatory provisions of law prevail in every case (Agreement cl. 15.2).
11.3. The Russian and English versions of this form are provided for the convenience of users. Unless mandatory law requires otherwise, the Turkish text prevails in the event of a difference between the language versions (Agreement cl. 15.3).
11.4. Version 1.0 — published on 6 September 2026. The Provider may update this form for future orders; your order is governed by the version in force and accepted by you at the moment of payment (Agreement cl. 13).
12. Provider Details
| Full legal name | GROOMIMI EVCİL HAYVAN ÜRÜNLERİ VE BAKIMI İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ |
|---|---|
| Tax office | Alanya Tax Office |
| Tax number | 4111017047 |
| Registered address | Şekerhane Mah., Kaptanoğlu Sk., Alkan Apt. No: 9/A, Alanya, Antalya, Türkiye |
| Telephone | +90 552 485 5884 |
| [email protected] | |
| Website | https://nataliakangotan.com |